How can we help?
130 short answers and 6 step-by-step guides on asking experts, recording, approvals, posting, your brand and billing.
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Getting started9 answers
What is Quotem?
Quotem turns people talking into finished content. You or your experts answer a few questions out loud, and Quotem writes posts, articles, emails, quote cards, carousels and short clips in each person's voice, for you to check before anything goes out.
How do I sign up?
Choose a plan on our sign-up page and pay by card. You're then taken straight to setting up your account, and the same link is emailed to you so you can finish later.
How do I get set up?
Set-up is three short steps: your company (its name, website and anything you already have), what contributors agree to, and the look of your graphics. Quotem reads your website for your colours, fonts and logo while you go. See the guide.
What should I have ready before I start?
Your website address is enough to begin. Brand guidelines, logo and font files, and even a few past posts help Quotem look and sound like you, and you can add them later on the Brand page.
What is an Ask?
An Ask is a request for someone to talk about one topic. You choose who you're asking, what it's for, the questions and what you want made, then send it. The answers come back as pieces for you to check.
What can I do from Home?
Home has one box where you can ask anything, paste a link or say what you want to make, plus three shortcuts: Record now, Ask a colleague and Get a customer story. Your last three Asks and ideas worth posting sit underneath.
Where do ideas come from?
The Ideas page suggests five things to make every Monday under "Make these first", drawn from your own business. The Inspiration tab shows the news on your topics, what people search for on Google, what Google's AI says and what's doing well on social.
How soon do the first pieces arrive?
Pieces start arriving on the Ask a few minutes after the answer is in, each one checked against the recording first. You can watch them appear.
How do I report a problem?
Choose Report a problem at the bottom of the menu, or email hello@quotem.ai. To see the latest changes again, open Settings and choose Show me what's new again.
Your plan and billing12 answers
How much does Quotem cost?
Solo is £99 a month, Team is £149 a month and Agency is £349 a month. Prices include VAT and billing is monthly.
What's the difference between the plans?
Every plan makes everything. Solo is one person and one brand. Team adds more people signing in, approvals and the Library. Agency runs your company and 3 clients from one login, each kept apart. Compare the plans.
How do I change my plan?
An owner can change it in Settings, under Billing. Moving up starts straight away and you pay the difference for the rest of the month; moving down starts at your next renewal.
How do I cancel?
In Settings, or by emailing hello@quotem.ai. Your plan stays active until the end of the period you've paid for, then ends. We don't refund part of a period unless we end the agreement without you being at fault, or the law requires it.
What counts towards my minutes?
People talking, video and audio you bring in, and clips. Writing, graphics and rewrites are never counted.
Why did a short recording use 10 minutes?
Each Ask, recording, brought-in file or link and set of pasted notes counts at least 10 minutes, because the work of writing it up follows the item, not its length. Meeting notes count at most 15 minutes, however long they are.
Where can I see how many minutes are left?
On the Recording time card at the bottom of the menu, or in Settings under Usage, which shows what's left, when it resets and where the minutes went.
What happens if we run out of minutes?
New work pauses until your minutes renew, you add minutes or you move to a bigger plan. Nothing you've already made is affected, and we never charge for use beyond your plan without your agreement.
How do I add more minutes?
In Settings, under Usage, choose Add minutes and pick an amount. Owners pay by card through Stripe and the minutes are added the moment it goes through. Bought minutes last a year and are used after your monthly ones. Anyone else can choose an amount and ask, and an owner is told.
Can we add channels, people or clients?
Yes. Another social channel is £10 a month, or 5 for £40. Another person on Team or Agency is £25 a month. Another client, department or business is £49 a month with 2 hours of its own. Anything added mid-month is charged for the part of the month that's left.
How do I change the card or get an invoice?
Owners choose Change card in Settings, under Billing, which opens Stripe's own billing page, so Quotem never handles your card. Invoices are listed there with a PDF of each, and Stripe emails a receipt every time you're charged.
Do we pay for every expert who answers?
No. Experts answer from a link and never sign in, so there's no limit on who you ask. You pay for the people who sign in and for talking time.
Brand and voice8 answers
Where do I set up our brand?
On the Brand page in the menu. It has three tabs: Brand kit, People and Photos.
What's in the Brand kit?
Your colours, fonts, logo, brand guidelines, voice and graphic style. Quotem fills it in from your website at set-up, and you can change any of it.
Can Quotem read our brand guidelines?
Yes. Upload them at set-up or on the Brand page. Their colours and fonts take over from what was read on your website, and the graphic looks are drawn again once they've been read.
Can we use our own fonts?
Yes. Upload your font files on the Brand page, then choose which is for headlines and which for body text, with your licence in mind. Until then, graphics use a close web font.
What if we don't have a website or brand guidelines?
Graphics use a clean standard font to begin with. You can upload guidelines or font files on the Brand page at any time.
How does Quotem sound like our company, and like each person?
Your company voice is built from your website and anything you bring in. Each person also gets their own voice profile from how they talk, kept separate from the company's, and pieces are checked against both.
Can I change the look of our graphics?
Yes. You pick a look at set-up, drawn in your colours, fonts and logo, and you can fine-tune it on the Brand page whenever you like.
How do I add photos and headshots?
On the Brand page, open Photos and choose Upload photos. JPEG, PNG, WebP and GIF work; iPhone HEIC photos can't be used yet, so save them as JPEG first. Open a photo and set who is in it, and it's offered first on that person's cards.
Asking experts and customers10 answers
How do I send an Ask to someone?
Go to Asks and press New Ask, or use Ask a colleague or Get a customer story on Home. Say who you're asking, what it's for and what they should talk about; Quotem drafts the questions and you choose what gets made. See the guide.
Who can I ask?
Choose Me to answer it yourself, Someone at your company for an expert, leader or specialist, or A customer for their experience in their words.
What can an Ask be for?
Share what you know, React to news, Promote a service, An event, or Show what it's like here. The questions and the posts are built around what you choose.
Do I have to write the questions?
No. Choose Draft them for me and Quotem writes three to five from what you've told it, which you can change before anything is sent. Or choose I'll write my own, up to five.
Can I send the link myself?
Yes. Leave their email blank and copy the link to send it however you like. If you add their email, it comes from you, by name, with the topic and how long it takes.
How do I choose what gets made?
At "What do you want made?", tick things like LinkedIn posts, company page posts, an article, quote cards, posts for X and email content. Anything you leave out is still suggested underneath, ready to build, and short clips are made when they answer on video.
Can I set a date I need the pieces by?
Yes. "Wanted by" is optional and shows on the Ask. The person you're asking isn't held to it.
What does "Enhanced and sourced" do?
It's a switch under More options. Pieces from that Ask can draw on outside research as well as the recording, and any outside fact names where it came from, in the sentence. Quote cards and carousels are left alone, because they're the contributor's exact words.
How do I credit a customer who doesn't want to be named?
When you ask a customer, choose how to name them: by name, job title and company, or not by name, with a description instead. Every piece and quote card follows what they agreed to.
Is there a limit on how many people we can ask?
No. The people you ask never sign in, so a programme with forty contributors costs the same as one with four.
What experts see9 answers
What does the person I'm asking see?
A page from your company with the topic, the questions and how long it takes, answered out loud. There's a Let's start button, and no app and no login.
Do experts need an account?
No. They answer from a link in the browser on any device. Only the people who run Quotem for your team sign in.
How long does it take them?
The page tells them up front, at about two minutes a question. Most answers take one to three minutes, and they can take a break and come back to the same link later.
What do they agree to before recording?
They tick each statement on a "Before you start" screen: to being recorded, to AI turning it into content, to its use in your marketing, and to where and for how long it's published. Nothing is ticked for them, and your own wording can be added.
Can they answer on video?
Yes. They choose Just my voice or Camera and voice, which is up to ten minutes. Audio works for every format except clips of them.
Can they redo or skip an answer?
Yes. They can record a question again up to three times, or listen back at the end and choose Record this one again. They can also skip a question, and you'll see it went unanswered.
What if the link opens inside LinkedIn or WhatsApp?
Recording often doesn't work inside another app, so the page says so and offers Copy the link. Opening it in Safari or Chrome fixes it.
Can they record in their voice memo app instead?
Yes. The recording screen has a Use your voice memo app instead option.
Will they see the content before it's published?
If you want them to. Send it to them for approval and they approve their own words from a link, with no account. Either way, someone at your company approves anything before it's published.
Recording yourself6 answers
How do I record myself?
Press Record now on Home, press Record it on an idea, or choose Me when you make a New Ask. You answer on your own device, with no link to send and no second account. See the guide.
Do I need a good microphone?
No. Hold your phone about a hand's width from your mouth, or use a headset with a microphone. A quick sound check tells you if it's too quiet or noisy.
Do ums and restarts matter?
Not at all. Talk the way you would to a colleague; Quotem keeps the useful parts and checks every line against what you said.
Can I pause while I'm talking?
Yes. Press Pause, then Carry on when you're ready. Start again lets you throw away a take and begin that answer afresh.
Is there a time limit?
Camera answers run to ten minutes, and you're told when you're getting near the limit, with no rush. Most answers take one to three minutes.
Can I talk through an idea Quotem suggested?
Yes. Press Record it on any idea and the talking points come with it, so you know what to cover.
Bringing in what you already have8 answers
What can I bring in?
A YouTube video, Short or live stream link; a video or audio file (MP4, MOV, MP3, M4A or WAV) up to an hour; or a document such as a PDF, Word file, slide deck or transcript.
Where do I bring things in?
On the Repurposing page: paste a YouTube link, choose a file, or drop it on the box. A meeting transcript can also be attached on Home, and Quotem offers to bring it in.
What comes out of a video?
The words become posts, articles and quote cards, and the best moments become short videos.
How long do short videos take to cut?
A few minutes for a short video. An hour-long video takes around ten minutes, and the row shows how long is left.
Which links work?
YouTube links for now: videos, Shorts and live streams. Other sites' links aren't read yet, so download the file and bring it in instead.
Why couldn't Quotem read my PDF?
A scanned PDF has no words in it, only pictures of them. Save it as a Word document or text and try again.
Can I remove something I brought in?
Yes, with Remove. Everything made from it goes too, and it can't be undone or put the minutes back. Your original is untouched, so you can bring it in again.
Something stopped part way. What do I do?
Press Try again on its row. If it stops again, email hello@quotem.ai and we'll look.
What Quotem makes6 answers
What does Quotem make?
LinkedIn posts for people and company pages, posts for X, articles, newsletters and emails, quote cards, carousels and short clips. It can also write case studies and video scripts.
Who is each piece written for?
Each answer is written up for the person's own profile, in their voice, and for your company page, as the same thinking in your company's voice.
Can I choose what Quotem makes by default?
Yes. In Settings, under What Quotem makes, choose what your team actually posts and which graphic formats you want. You can still change it on any Ask.
Does Quotem make things up?
No. Pieces use only what was said, and every sentence is checked against the recording. Anything that can't be traced is flagged as a line to check, to read against the recording before it can be approved or sent.
How do I see a post as it will look?
Open the piece and choose In the feed. The Hooks tab offers other opening lines, Search holds what an article needs for search, and Source and history shows where every piece came from.
Are articles ready to publish on our website?
Yes. Copy the article from its piece and paste it into your website. Its Search tab holds what you need to publish it for search.
Editing and changing pieces6 answers
Can I change a piece without starting again?
Yes. Open it and choose Edit the words to change it yourself, or Change it to tell Quotem what you want different.
Is every version kept?
Yes. Each saved change becomes a new version, from Version 1 as Quotem wrote it. Compare any two, or Restore an earlier one.
What happens to approvals when I edit?
Quotem tells you how many people approved that exact wording. Saving a change means it's no longer covered by their approval and needs approving again; nothing they approved is deleted.
Can Quotem find sources for a claim?
Yes. Choose Find sources for this from the piece's menu.
Can I act on several pieces at once?
Yes. Tick Select on each piece and a bar appears so you can copy them or send them for approval together.
How do I use an email or article somewhere else?
Choose Copy from the piece. Emails keep their merge fields, such as first name, in place, so they paste straight into the tool you already send from.
Graphics and clips5 answers
Are graphics made in our brand?
Yes. Quote cards and carousels are designed from the answer in your own colours, fonts and logo.
Do quote cards change what someone said?
No. Quote cards and carousels use the contributor's exact words, even when an Ask is set to Enhanced and sourced.
Where do I find the graphics?
On each Ask, under Graphics, alongside the written pieces. Graphics and recordings live on their Ask so you never look in two places.
What are short clips?
The best moments of a video answer, cut, subtitled and framed for portrait, square or wide. They appear on the Ask under Videos.
Do I need video to get clips?
Yes. Clips come from camera answers or a video you bring in. Audio answers make everything else.
Approvals and sign-off9 answers
Which plans include approvals?
Team and Agency, where colleagues and clients can sign off. On Solo you approve your own pieces and mark them Ready to post.
Can I choose which batches need approving?
Yes. When you make an Ask, choose "Yes, send it for approval" or "No, I'll check it myself". Each Ask also has an Approvals On or Off switch. See the guide.
How do I send pieces for approval?
Tick the pieces on the Ask, then Send for approval. Add each approver's name and email, a name for the set and an optional approve-by date, and send. They get an email straight away.
Do approvers need an account?
No. They review from a link and don't need an account.
What does an approver do?
They go through each piece as it will look and choose Approve or Needs changes. They can edit the wording or leave a note, and nothing is sent until they press Send my review.
Can an approver approve everything at once?
Yes, with Approve all remaining. Each is still recorded as its own approval, and they can undo any before sending.
What does an approval record?
The exact version approved, with the time and a secure reference, as the approver's electronic signature. They confirm once on each device from an email link.
How do I chase someone who hasn't replied?
Open Approvals, find the set waiting on them and press Remind.
What happens if I change a piece after it's approved?
It needs approving again. Approval covers the exact words, the credit line and any clip, and every version and approver is kept with the piece.
Calendar and posting7 answers
Can Quotem post for me?
Yes. Connect your social channels and post or schedule approved pieces from the calendar. See the guide.
How do I schedule a post?
Open the piece and choose Post, or press Post on a card under Ready to post. Pick the accounts, check how it will look, then Post now or Schedule, with quick times like Tomorrow, 9am.
What actually goes out?
Only the exact wording someone approved. If it isn't approved yet, you can choose Approve it myself first.
How do I move or cancel a scheduled post?
Drag it to another day, or open it to Change time, Post now or Take it off the calendar.
What's "Ready to post"?
Approved pieces that aren't on the calendar yet. Post one straight away, or drag it onto a day.
Which time zone are posts in?
Your own. The calendar shows times in your time zone, in Month, Week or List view.
I posted something myself. How do I keep the calendar right?
Open the piece and choose Mark as posted from its menu.
Channels and connections6 answers
Which networks can I post to?
LinkedIn, Facebook, Instagram and X, plus Threads, TikTok, YouTube and Pinterest. Some networks take pictures and video only.
How do I connect a channel?
In Settings, under Channels, press Connect next to the network and sign in on its own page. Quotem never sees your password.
How many channels does my plan include?
Solo includes 2, Team 4 and Agency 6. More are £10 a month each, or 5 for £40.
Can I connect my own profile and the company page?
Yes. You can connect several accounts on one network, such as your own LinkedIn and your company page.
Why does the network ask me to allow another service?
Quotem posts through a scheduling service, so the network's permission screen names it. It posts only what your team approved, when you choose.
A channel says "Needs signing in again". What do I do?
Press Sign in again next to it. Networks ask for this from time to time. If Facebook didn't share a Page, connect again, choose Edit previous settings and tick the Page.
Library and results4 answers
What's the Library?
Every recording, quote and piece your team has, searchable by person and subject. It's on Team and Agency.
I'm on Solo. Can I search what I've said?
Yes. Use the box on Home, which searches the web and everything you've already said.
What does Results show?
How your posts did, with a report to download. On Team and Agency it's also broken down by account and by person, so you can see whose words did best.
How do I find ideas in what's already been said?
On Ideas, scroll to "Everything you could already make": one line for each piece Quotem could write from what your team has said. Press Write it on any of them.
Teams and agencies9 answers
How do I invite a teammate?
An owner goes to Settings, Team and presses Invite someone. The invite link works for that email address only, for 7 days, and can be resent or cancelled.
What's the difference between an owner and a member?
A member makes Asks, writes and sends for approval. An owner can also invite people, add departments, set the consent wording and manage billing.
How many people can sign in?
One on Solo, 2 on Team and 5 on Agency. Extra seats on Team and Agency are £25 a month each.
What's a department?
A separate space with its own Asks, brand and consent wording. People only see the departments they belong to, and switch between them from the top of the menu.
How do I add a client?
An owner goes to Settings, Departments and chooses Add a team, client or business, then picks A client. It's set up like a new company, with its own website, brand and consent wording. See the guide.
What's the difference between adding a team and adding a client?
A team shares your company's people, photos, recording time and channels. A client or another business you own is separate, with its own name, people, photos and brand, 2 hours of recording a month and 2 social channels.
Who pays for a client's space?
It's billed with the company that added it. The Agency plan covers your company and 3 clients, and each extra client is £49 a month.
Can clients sign off their own content?
Yes. On Agency, add someone at the client as an approver and they sign off from a link, with no account.
How do I remove someone or leave a team?
In Settings, Team. An owner can Remove a member, and anyone can Leave.
Consent, privacy and data9 answers
Who sets the consent wording?
The team's owner, in Settings under Consent and records: where the work will be published and how long it may be used. Contributors agree to it by name before they record.
Does changing the wording affect people who already recorded?
No. Anyone who has already recorded agreed to the wording showing at the time, and that's what their consent covers.
Can we add our own consent statement?
Yes. Your own wording is added as an extra statement for contributors to tick, alongside ours and never instead of them.
Where are the consent records?
In Settings, under Consent and records: every contributor's agreement, and any requests to remove a recording.
Can someone change their mind after talking?
Yes. On our remove-a-recording page they can ask us to stop using everything, stop using one piece, or remove their name and keep the words. Asking through their own link to stop everything stops it at once, and we reply within one month at the latest.
Who is the data controller?
Your company decides how recordings are used and is the controller. Quotem provides the technology and processes recordings only on your behalf. Read the privacy policy and how we handle GDPR.
Where is our data kept, and which providers do you use?
Your database and files are hosted in London, with backups in the EU, and our AI, transcription and video providers process in the US. The full list of providers we use is available to customers and on request from privacy@quotem.ai.
Can I download everything we've captured?
Yes. In Settings, under Your data, press Download everything for one file with your recordings, transcripts, the content made from them, and every consent and approval record.
What happens to our data if we cancel?
You have 30 days to export your recordings, transcripts and content. We then delete your data within 30 days, and backups as they expire within a further 30. Consent and approval records are kept as evidence, as our privacy policy explains.
Troubleshooting7 answers
The microphone isn't picking anything up.
Check the browser is allowed to use the microphone and that it isn't muted or covered; the page says "We can't hear you" when it hears nothing. If it still won't work, try another browser or use your voice memo app instead.
An answer didn't send.
Choose Send it again, or Send what was recorded. If that fails, Record it again.
My upload didn't finish.
Remove it and bring the file in again. Files over an hour long, or in a format Quotem can't read, are refused with the reason.
Emails aren't arriving.
Look in the spam folder first. For an Ask, you can always copy the link and send it yourself; for an invite, an owner can press Resend in Settings, Team.
New writing is paused for the day.
On a very busy day, new writing pauses briefly and picks up again by the next morning at the latest. Your recordings and everything already written are unaffected.
I can't see Approvals, the Library or the Calendar.
Approvals and the Library come with Team and Agency. The Calendar and Results appear once posting is switched on for your team.
I can't change the consent wording or the plan.
Only an owner can. Ask an owner in your team, or ask them to make you one in Settings, Team.
Nothing matches that yet. Try another word, or email hello@quotem.ai.
Still stuck?
Email hello@quotem.ai and a real person will answer.